Student Refunds

Student Refund Policy and Process

This outlines Gallaudet University’s process for issuing refunds to students with a credit balance on their account and specifies the types of financial aid that are eligible for refunds. 

Eligibility for Refunds 

Students with a credit balance on their account may be eligible to receive a refund. The eligibility and timing of refunds depend on the type of credit: 

1. Federal Financial Aid (Title IV Funding): Only certain types of federal financial aid, including the Pell Grant, Supplemental Educational Opportunity Grant (SEOG), and Federal Direct Loans, qualify for refunds. These funds, once disbursed and applied to student charges, may create a refundable credit balance. 
2. Departmental Awards: Some departmental awards may be eligible for refunds; however, eligibility is subject to review and approval by the Financial Aid Office on a case-by-case basis. 
3. Student Payments: ePayments made via Transact prior to any awards being disbursed may be eligible for a refund. Please note that we cannot refund credit card payments back to the card. All credit card payments will be returned via CHECK ONLY.

Refund Process 

The process for initiating and disbursing refunds is determined by the type of credit on the student’s account. Once eligibility is confirmed: 

• The Student Financial Services Office will initiate the refund process. 
• Refund disbursement times may vary depending on the funding source and approval requirements; however, all eligible federal aid refund will be disbursed to the student within 14 business days from disbursement to the student account.  
• Refunds are processed on Tuesdays & Thursdays. 

Notification of Funds 

In accordance with the Department of Education, Gallaudet University will notify students of the funds they are eligible to receive from each Federal Student Aid (FSA) program, including Federal Work-Study (FWS), and provide details on the amount, disbursement method, and disbursement schedule. This notification will be sent before any funds are disbursed to the student’s account. 

For questions regarding refunds, students can contact Student Financial Services. 

Image Description:

The image is a step-by-step instructional guide titled “Setting Up Payment Elections” for Gallaudet University students using Workday. It features five yellow boxes with blue text and icons of a bison head on the left of each step. 

At the bottom, there is a note:
“You can view accounts and payment elections after successfully adding your payment elections to your account. You can update your banking information at any time.”