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James Bushor

Applications Administrator

Technology Infrastructures and Applications

B06.H EMG Memorial Building

About

I grew up in a suburb south of Chicago and attended the Illinois School for the Deaf. In 2010, I moved to Washington, D.C. to pursue my university education. I earned a Bachelor of Science degree in Information Technology, followed by a Master of Public Administration from Gallaudet University.

I began my career as an eLearning Specialist, supporting faculty and students for four years. Currently, I serve as an Applications Administrator. In this role, I maintain and optimize a wide range of systems and infrastructures, including ServiceNow, Okta, Blackboard, Google Workspace, Zoom Workplace, Adobe Sign, Kaltura, Echo360, Microsoft 365, and various integrations, including AI. I also develop and implement solutions for ServiceNow, Okta, Blackboard, Zoom Workplace, API integrations, Python scripts, automations, and web developments.

Education

  • Master of Public Administration, '17
  • B.S. in Information Technology, '14

Credentials

  • Blackboard Data Certificate
  • ServiceNow Certified System Administrator

Responsibilities

  • Maintain and optimize key applications and systems.
  • Provide efficient technical support and resolve issues quickly.
  • Collaborate with vendors and colleagues to implement best practices.
  • Analyze data for investigations, solutions, and reports.
  • Test and adopt new applications for a seamless technology experience.
  • Continuously develop my technical skills and expertise.